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FAQ & Guarantees!
| I have been making jewelry for 25 years and I stand behind my products. See our information below for frequently asked questions! |
We will be glad to refund your money for any item that you are not completely happy with! Please let us know ASAP - we accept returns for
any reason within 5 days of receipt of merchandise. Please contact us immediately upon receipt of product via email to arrange for returns.
Returns between 6 to 30 days of receipt are eligible for credit/exchanges. Unfortunately custom orders cannot be returned or exchanged -
but if you have a problem with a custom order - let us know and perhaps we can fix it!
Refunds are given in the same manner as payment was received upon receipt of the returned merchandise. Returns must be well packed
and insured. If you are in Northern Virginia, a drop off or pick up is also possible! Shipping and handling fees are non-refundable. (We are
not responsible for return items that are lost in the mail.)
any reason within 5 days of receipt of merchandise. Please contact us immediately upon receipt of product via email to arrange for returns.
Returns between 6 to 30 days of receipt are eligible for credit/exchanges. Unfortunately custom orders cannot be returned or exchanged -
but if you have a problem with a custom order - let us know and perhaps we can fix it!
Refunds are given in the same manner as payment was received upon receipt of the returned merchandise. Returns must be well packed
and insured. If you are in Northern Virginia, a drop off or pick up is also possible! Shipping and handling fees are non-refundable. (We are
not responsible for return items that are lost in the mail.)
What if I don't like my item when I receive it?
All our jewelry and our rosaries contain sterling silver. Sterling is easy to clean with a silver polishing cloth or a silver paste. I use ‘wright’s”
rinse it off and let it soak in warm sudsy water (try palmolive) to finish removing any residue of polish and other skin residues. After soaking
for at least ten minutes (or more – nothing here is harming it), I take a clean toothbrush and go over the bracelet to remove dirt and residue. I
then rinse it and dry it with a soft cloth or paper towel. If I don’t feel that I removed all the tarnish, I repeat that process. Once the tarnish is
off, I put the item in one of those jewelry cleaning solutions, such as “Jewel Brite” or “Sunray”. Follow their cleaning instructions and DO NOT
leave the item in the solution longer than their recommended time (usually about 10 minutes). I set a timer for this!! Then take it out of the
solution and scrub it with the small brush they provide (or again with your own soft bristled clean toothbrush). Finally dry with a soft
polishing cloth such as chamois or an old flannel. It will look great!!
For polishing a bracelet with silver and pearls, you can clean/polish the silver portions with a silver polishing cloth or with a silver paste –
just taking care not to work directly on the pearls. Use the same process described above again taking care not to work directly on the pearls.
And make sure any cleaning solution you use - such as "jewel Brite" or "Sunray" is safe for pearls.
Because sterling silver can tarnish, I recommend that you don't leave yhe pieces in humid areas - for example - don't store in a bathroom. Also
try to keep covered, for example in a tarnish proof pouch (available for purchase at the bottom of our First Communion page), or even in a
plastic bag.
rinse it off and let it soak in warm sudsy water (try palmolive) to finish removing any residue of polish and other skin residues. After soaking
for at least ten minutes (or more – nothing here is harming it), I take a clean toothbrush and go over the bracelet to remove dirt and residue. I
then rinse it and dry it with a soft cloth or paper towel. If I don’t feel that I removed all the tarnish, I repeat that process. Once the tarnish is
off, I put the item in one of those jewelry cleaning solutions, such as “Jewel Brite” or “Sunray”. Follow their cleaning instructions and DO NOT
leave the item in the solution longer than their recommended time (usually about 10 minutes). I set a timer for this!! Then take it out of the
solution and scrub it with the small brush they provide (or again with your own soft bristled clean toothbrush). Finally dry with a soft
polishing cloth such as chamois or an old flannel. It will look great!!
For polishing a bracelet with silver and pearls, you can clean/polish the silver portions with a silver polishing cloth or with a silver paste –
just taking care not to work directly on the pearls. Use the same process described above again taking care not to work directly on the pearls.
And make sure any cleaning solution you use - such as "jewel Brite" or "Sunray" is safe for pearls.
Because sterling silver can tarnish, I recommend that you don't leave yhe pieces in humid areas - for example - don't store in a bathroom. Also
try to keep covered, for example in a tarnish proof pouch (available for purchase at the bottom of our First Communion page), or even in a
plastic bag.
How do I clean the pieces?
by a sharp edge inside the stone, or the jump ring I put on it is not heavy enough gauge to support the use of the product.
If it breaks, please contact me so that I can fix it! Most repairs are at no charge. Sometimes, and depending on the circumstances, I charge a
nominal fee to cover the cost of lost beads or parts.
I also find that over time Swarovski Crystals may wear through the elastic or wire on bracelets. For bracelets with crystals I use the heaviest
wire and elastic possible to create a lovely piece and ensure they stay intact. However, if you have a problem, please contact us to fix the
piece. For The 23rd Psalm and Lord's Prayer Bracelets - I have had two of the 23rd Psalm bracelets break in the years that I have made them.
The elastic wore through. In this instance, I replace the bracelet. I will soon have these bracelets available on more durable wire to minimize
this issue.
And please - never sleep with your jewelry on your arm or neck - that will surely break it!
Please remember that hand made artisan jewelry is more delicate than mass produced manufactured jewelry. Please handle
it gently!
If it breaks, please contact me so that I can fix it! Most repairs are at no charge. Sometimes, and depending on the circumstances, I charge a
nominal fee to cover the cost of lost beads or parts.
I also find that over time Swarovski Crystals may wear through the elastic or wire on bracelets. For bracelets with crystals I use the heaviest
wire and elastic possible to create a lovely piece and ensure they stay intact. However, if you have a problem, please contact us to fix the
piece. For The 23rd Psalm and Lord's Prayer Bracelets - I have had two of the 23rd Psalm bracelets break in the years that I have made them.
The elastic wore through. In this instance, I replace the bracelet. I will soon have these bracelets available on more durable wire to minimize
this issue.
And please - never sleep with your jewelry on your arm or neck - that will surely break it!
Please remember that hand made artisan jewelry is more delicate than mass produced manufactured jewelry. Please handle
it gently!
 | |  | |  | |  | |  | |  | |  |
| Buckingham Style jewelry is unique & handmade and most items are one of a kind. There is lots of enjoyment in making each piece, and we hope you have fun looking at them! Please let us know if there is some specific handcrafted item that you would like, we make lots of custom pieces! Be in touch with us for custom ordering. |
